Service Policy

I. Customer Service
Service tenet

We are committed to providing our customers with quality services to ensure that each customer’s needs are promptly responded to and satisfactorily resolved.
Service Time

The working hours of our customer service team are from Monday to Friday: 9:00 – 18:00 (Beijing time), closed on Saturdays and statutory holidays.
We will respond to customer inquiries within 24 hours of receipt.
Contact Information

Customer service e-mail: hyautowatch@gmail.com
Customer Service Phone: +86 18680546698

II. Order Processing
Order Confirmation

After you place an order, we will send an order confirmation email, including order details and estimated shipping time.
Order Modification and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible through the customer service e-mail. We will try our best to fulfill your request before the order is shipped.
Shipping Notification

Once the order is shipped, we will send a confirmation email with a tracking number so that you can track the status of your order in real time.

Returns and Refunds
Return Policy

You have 30 days from the date of receipt to request a return. Returned merchandise must be unused and in its original packaging and tags.
Refund Process

Please contact us via our customer service email address for a refund, providing the order number and reason for the refund. Refunds will be processed within 5 business days after we receive the returned item and confirm that it is correct.
Shipping Instructions

If the return is due to our error (e.g. wrong shipment, defective item, etc.), we will cover the return shipping cost.
If the return is due to the customer’s personal reasons (such as don’t like, don’t need, etc.), the return shipping cost will be borne by the customer.
See Refund and Return Policy for details

IV. Maintenance Services
Warranty Policy

We offer a one-year limited warranty on all wholesale watches. The warranty covers failures due to manufacturing defects or material problems.
Repair Process

When your watch needs to be repaired, please contact us through our customer service email address, providing proof of purchase, watch model number and a detailed description of the malfunction. We will provide specific repair instructions upon confirmation.
Repair Costs

Repairs within the warranty period are free of charge. Reasonable charges will be levied for repairs outside the warranty period or non-warranty coverage, and customers will be notified of the specific charges after evaluation.
See maintenance policy for details

V. Privacy Protection
Information Collection

We collect personal information including name, e-mail address, mailing address, telephone number and payment information for the sole purpose of processing orders and providing customer service.
Information Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use or disclosure.
Privacy rights

You have the right to access, update and delete your personal information. You can exercise these rights by logging into your account or contacting our customer service.
See Privacy Policy for details

VI. Liability Statement
Product Liability

We are responsible for product failures due to manufacturing defects or material problems, but are not responsible for damage caused by accident, abuse or unauthorized repairs and modifications.
Shipping Responsibility

We recommend that our customers choose a tracked and insured shipping method when sending their watches to us to ensure the safety of the watch during transit. We are not responsible for loss or damage caused by the courier company during transportation.

VII. Customer Satisfaction
Feedback and Suggestions

We value customer feedback and suggestions, you are welcome to contact us via customer service email or phone to share your experience and suggestions for improvement.
Satisfaction Survey

We regularly conduct customer satisfaction surveys to continuously improve our products and services to ensure that customer needs are better met.
We are always customer-centered and committed to providing high-quality products and excellent service. If you have any questions or need further assistance, please feel free to contact us. Thank you for your trust and support.