Refund and Return Policy

I. Refund Policy

Refund Period

You have 30 days from the date of receipt of the item to request a refund.
Refund Conditions
The item must be unused and in its original packaging and labeling.
The item must be free of any damage or stains and all accessories must be present.
Refund Process

Please contact us via our customer service email address to request a refund, providing the order number and reason for the refund.
Upon receipt of your refund request, we will process it within 5 business days and confirm the refund progress via email.
The refund will be returned through the original payment method, and the processing time depends on the specific payment platform, usually 7-14 working days.

II. Return and Exchange Policy

Return and Exchange Period

You have 30 days from the date of receipt of the goods to apply for a return or exchange.
Return and exchange conditions

The merchandise must be unused and in its original packaging and labeling.
The merchandise must not be damaged or stained in any way and must be complete with all accessories.
Return and Exchange Procedure

Please contact us via our customer service email address with your order number and reason for return or exchange.
We will provide specific instructions for the return or exchange, including the address for the return or exchange and related precautions.
After receiving and confirming that the goods meet the conditions for return or exchange, we will arrange for an exchange or refund within 5 working days.

Please contact our Customer service at email to get the return address.；
Mobile phone number: +86 18680546698 ；Contact: Bert Huang

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

III. Precautions
Shipping instructions

If the return is due to our mistake (e.g. wrong shipment, defective merchandise, etc.), we will bear the return shipping cost.
If the return is due to the customer’s personal reasons (e.g. don’t like it, don’t need it, etc.), the return shipping fee will be borne by the customer.
Special Circumstances

Due to epidemics, logistics and other force majeure factors caused by the delay in the return of goods, we will communicate with you in a timely manner and try our best to coordinate the processing.
Customer service contact

Customer service e-mail: hyautowatch@gmail.com
Customer service phone: +86 18680546698
We are committed to providing quality service to ensure that every customer is satisfied. If you have any questions, please feel free to contact us.